Service Quality Planning

Why this course?

Why take this course?

A new course by [Quara Consulting & Training] (http://www.quaragroup.com/es) designed to specify and plan the quality control of the service in order to apply a methodology and tools to count with an effective management of the service cycle, to achieve a configuration of the quality control plan, which provides support for the standardization of quality for the handling of non-conformities, complaints and claims from stakeholders, as well as quality improvement of the organization's products and services You will be able to obtain more knowledge and specialization in topics such as:

Determine the characteristics of the service / product provided
Define the organization's service / product cycle
Ability to establish quality specifications for the management of services / products
Configure the service / product quality control plan and have a basis for establishing the customer satisfaction instrument.
Have and apply a management tool for planning and monitoring the quality plan for services / products

Our courses and tools are adapted and customized to the needs of companies based on the industry and market in which they operate.

You can download the course material, know the content plan.

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  descriptionIn a global context increasingly sensitive and committed to transparency, there is a growing number of organizations who intend to manage their practices fighting against bribery in comprehensive and transparent manner.
  lft43
  rght44
  active(true)
  created2016-05-03 17:39:08
  modified2018-05-03 11:16:36
  deleted(null)
  localeeng
  meta_titleISO 37001 Consultancy | Anti-Bribery Management
  meta_descriptionISO 37001 Consultancy Anti-Bribery Management System. Comprehensive consultancy for Implementation of the Management System
  Consultoria(array)
  id5aeb27d4-b458-4438-ae45-732c9fcb7468
  iconoban
  numeroISO 37001:2016
  5(array)
  Node(array)
  id572928c1-222c-49dc-9af2-723ea64e70b9
  parent_id(null)
  modelConsultoria
  foreign_key6408bf85-85d4-4c1b-a7a4-3e6fc0223ef8
  titleInnovation Managment
  sluggestion-de-la-innovacion
  short_description"The competitive strategy is to be different"
  descriptionIs it possible to manage innovation? How to do it? Every organization has, formal or informal processes and tools to generate ideas and develop solutions. These processes and tools can be articulated and managed in a manner that innovation becomes part of the DNA of your organization.
  lft45
  rght46
  active(true)
  created2016-05-03 17:40:01
  modified2023-03-08 14:01:57
  deleted(null)
  localeeng
  meta_titleInnovation Management Consultancy
  meta_descriptionBusiness Consultancy for Innovation - Creativity - Digital Transformation - Business Models- Quara Group is member of the ISO TC279 Innovation Management.
  Consultoria(array)
  id6408bf85-85d4-4c1b-a7a4-3e6fc0223ef8
  iconolightbulb-o
  numeroISO 56000: Gestión de la Innovación
  6(array)
  Node(array)
  id5729290c-9f80-4782-b43f-723ea64e70b9
  parent_id(null)
  modelConsultoria
  foreign_key5aeb279c-b3e8-4aa5-aaa2-732c9fcb7468
  titleOccupational Health & Safety Management
  sluggestion-de-la-salud-y-seguridad-ocupacional
  short_description"At the end of the day, the goals are simple, Safety and Seurity".
  descriptionISO 45001:2018 is the Occupational Safety and Health Management Systems Standard most applied by organizations of all sectors and sizes, to implement policies and procedures that result in safe work environments and leading to reduce accidents, injuries and diseases arising from a company's activities, products and services.
  lft47
  rght48
  active(true)
  created2016-05-03 17:41:16
  modified2018-05-03 11:15:40
  deleted(null)
  localeeng
  meta_titleISO 45001 Consultancy
  meta_descriptionISO 45001:2018 Standard - Occupational Health & Safety Management System Consultancy. Quara Group.
  Consultoria(array)
  id5aeb279c-b3e8-4aa5-aaa2-732c9fcb7468
  iconofire-extinguisher
  numeroISO 45001:2018
  7(array)
  Node(array)
  id57292ab3-cfd4-4631-af06-723ea64e70b9
  parent_id(null)
  modelConsultoria
  foreign_key640b642a-6b94-4dca-add0-7642c0223ef8
  titleInformation Security Management
  sluggestion-de-la-seguridad-de-la-informacion
  short_description"We are in the era of information management"
  descriptionThe global era of digital information presents a scenario with high availability of technologies for acquisition, processing, analysis, recreation and communication, thus conforming an environment filles potential opportunities but also, many unknown risks , which highlights the organizations' fragility and precariousness to deal with this scenario that brings allong new challenges and uncertainties.
  lft49
  rght50
  active(true)
  created2016-05-03 17:48:19
  modified2023-03-10 14:08:58
  deleted(null)
  localeeng
  meta_titleISO/IEC 27001 Consultancy
  meta_description
  Consultoria(array)
  id640b642a-6b94-4dca-add0-7642c0223ef8
  iconodatabase
  numeroISO/IEC 27001:2022
  8(array)
  Node(array)
  id57292795-a1f0-4b45-92db-723ea64e70b9
  parent_id(null)
  modelConsultoria
  foreign_key60cb9d0d-8ce8-428c-a246-5f45c0223ef8
  titleFood Safety Management
  sluggestion-de-la-inocuidad-de-los-alimentos
  short_description
  descriptionFood circulation, at a national or international level , requires reliable controls and standards to guarantee maximum safety and traceability. The ISO 22000 standard focuses on safety throughout the food chain, from raw materials to end consumer, and serves as a guide to establish safety or health best practices practices.
  lft39
  rght40
  active(true)
  created2016-05-03 17:35:01
  modified2021-06-17 16:05:49
  deleted(null)
  localeeng
  meta_titleISO 22000:2018 Food Safety Management Consultancy
  meta_descriptionISO 22000:2018 Consultancy for Food Safety Management System. Implementation and Guidance for Certification. Quara Group
  Consultoria(array)
  id60cb9d0d-8ce8-428c-a246-5f45c0223ef8
  iconocheck-square-o
  numeroISO 22000:2018
  9(array)
  Node(array)
  id620eb46d-fb34-4cb5-816a-6bfcc0223ef8
  parent_id(null)
  modelConsultoria
  foreign_key620eb46d-063c-4fe6-924a-6bfcc0223ef8
  titleCompliance Management System
  slugsistema-de-gestion-del-compliance
  short_descriptionCompliance is the basis of an organization's commitment
  descriptionCompliance is the basis of an organization's commitment to ethical, responsible and sustainable compliance, promoting a positive culture of compliance in the organization, considering the needs and expectations of the interested parties.
  lft251
  rght252
  active(true)
  created2022-02-17 17:47:41
  modified2022-02-17 17:47:41
  deleted(null)
  localeeng
  meta_titleISO 37301:2021 Compliance Management System
  meta_descriptionCompliance is the basis of an organization's commitment
  Consultoria(array)
  id620eb46d-063c-4fe6-924a-6bfcc0223ef8
  iconospinner
  numeroISO 37301:2021
- socialMedias(array)
  0(array)
  SocialMedia(array)
  id57407081-0028-4fb4-aed4-72e3a64e70b9
  parent_id(null)
  modelSocialMedia
  foreign_key(null)
  titlelinkedin
  slug
  short_description(null)
  descriptionhttps://www.linkedin.com/company/quaracentroamerica
  lft89
  rght90
  active(true)
  created2016-05-21 09:28:17
  modified2021-06-04 20:09:33
  deleted(null)
  1(array)
  SocialMedia(array)
  id57d18ba0-1110-403f-b1c8-0b6da64e70b9
  parent_id(null)
  modelSocialMedia
  foreign_key(null)
  titleyoutube
  slug
  short_description(null)
  descriptionhttps://www.youtube.com/channel/UC_npcp02HnEhOu7EUcWJQew
  lft143
  rght144
  active(true)
  created2016-09-08 11:02:40
  modified2021-06-04 20:07:55
  deleted(null)
  2(array)
  SocialMedia(array)
  id57d18c96-769c-47ae-8c13-0b6da64e70b9
  parent_id(null)
  modelSocialMedia
  foreign_key(null)
  titleinstagram
  slug
  short_description(null)
  descriptionhttps://instagram.com/quaragrouphn
  lft145
  rght146
  active(true)
  created2016-09-08 11:06:46
  modified2021-06-04 20:09:01
  deleted(null)
  3(array)
  SocialMedia(array)
  id60bab270-034c-4ee1-abe0-3e8bc0223ef8
  parent_id(null)
  modelSocialMedia
  foreign_key(null)
  titlefacebook
  slug
  short_description(null)
  descriptionhttps://www.facebook.com/286075328391210/
  lft209
  rght210
  active(true)
  created2021-06-04 20:08:32
  modified2021-06-04 20:08:32
  deleted(null)
- sectioncurso
- langen
- $request->data(empty)
- $this->validationErrors(array)
  SocialMedia(empty)
  I18nModel(empty)
  Node(empty)
  Consultoria(empty)
  Auditoria(empty)
  Attachment(empty)
  Curso(empty)
  EmailsQueue(empty)
- Loaded Helpers(array)
  0Paginator
  1Form
  2Number
  3SimpleGraph
  4DebugTimer
  5Toolbar
  6Html
  7HtmlToolbar
====

Environment

App Constants

Constant	Value
CONFIG	'/var/www/clients/client7/web17/web/Config/'

CakePHP Constants

Constant	Value
APP	'/var/www/clients/client7/web17/web/'
APP_DIR	'web'
APPLIBS	'/var/www/clients/client7/web17/web/Lib/'
CACHE	'/var/www/clients/client7/web17/web/tmp/cache/'
CAKE	'/opt/cakephp/lib/Cake/'
CAKE_CORE_INCLUDE_PATH	'/opt/cakephp/lib'
CORE_PATH	'/opt/cakephp/lib/'
CAKE_VERSION	'2.10.18'
CSS	'/var/www/clients/client7/web17/web/webroot/css/'
CSS_URL	'css/'
DS	'/'
FULL_BASE_URL	'https://quaragroup.com'
IMAGES	'/var/www/clients/client7/web17/web/webroot/img/'
IMAGES_URL	'img/'
JS	'/var/www/clients/client7/web17/web/webroot/js/'
JS_URL	'js/'
LOGS	'/var/www/clients/client7/web17/web/tmp/logs/'
ROOT	'/var/www/clients/client7/web17'
TESTS	'/var/www/clients/client7/web17/web/Test/'
TMP	'/var/www/clients/client7/web17/web/tmp/'
VENDORS	'/var/www/clients/client7/web17/vendors/'
WEBROOT_DIR	'webroot'
WWW_ROOT	'/var/www/clients/client7/web17/web/webroot/'

PHP Environment

Environment Variable	Value
Php Version	'7.0.33-37+0~20201103.43+debian9~1.gbp25a3d7'
Path	'/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin'
Temp	'/var/www/clients/client7/web17/tmp'
Tmpdir	'/var/www/clients/client7/web17/tmp'
Tmp	'/var/www/clients/client7/web17/tmp'
Hostname	''
User	'web17'
Home	'/var/www/clients/client7/web17'
Http Host	'quaragroup.com'
Http User Agent	'Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)'
Http Accept	'/'
Script Filename	'/var/www/quaragroup.com/web/index.php'
Redirect Status	'200'
Server Name	'quaragroup.com'
Server Port	'443'
Server Addr	'192.34.62.248'
Remote Port	'1883'
Remote Addr	'3.135.200.233'
Server Software	'nginx/1.10.3'
Gateway Interface	'CGI/1.1'
Https	'on'
Request Scheme	'https'
Server Protocol	'HTTP/1.1'
Document Root	'/var/www/quaragroup.com/web'
Document Uri	'/index.php'
Request Uri	'/en/curso/planificacion-de-calidad-de-los-servicios-1'
Script Name	'/index.php'
Content Length	''
Content Type	''
Request Method	'GET'
Query String	''
Fcgi Role	'RESPONDER'
Php Self	'/index.php'
Request Time Float	(float) 1714075335.49
Request Time	(int) 1714075335

====

Include
+
Included Files

Include Paths
- 1/usr/share/php
- 2/opt/cakephp/lib
- 3-> /opt/cakephp/lib/Cake/
Included Files
- core(array)
  Behavior(array)
  0CORE/Model/Behavior/ContainableBehavior.php
  1CORE/Model/Behavior/TranslateBehavior.php
  2CORE/Model/Behavior/TreeBehavior.php
  Cache(array)
  0CORE/Cache/Cache.php
  1CORE/Cache/Engine/FileEngine.php
  2CORE/Cache/CacheEngine.php
  Component(array)
  0CORE/Controller/Component/PaginatorComponent.php
  1CORE/Controller/Component/RequestHandlerComponent.php
  2CORE/Controller/Component/SessionComponent.php
  Config(array)
  0CORE/Config/routes.php
  1CORE/Config/config.php
  Controller(array)
  0CORE/Controller/Controller.php
  1CORE/Controller/ComponentCollection.php
  2CORE/Controller/Component.php
  Datasource(array)
  0CORE/Model/Datasource/CakeSession.php
  1CORE/Model/Datasource/Database/Mysql.php
  2CORE/Model/Datasource/DboSource.php
  3CORE/Model/Datasource/DataSource.php
  Error(array)
  0CORE/Error/exceptions.php
  1CORE/Error/ErrorHandler.php
  I18n(array)
  0CORE/I18n/I18n.php
  1CORE/I18n/L10n.php
  Log(array)
  0CORE/Log/CakeLog.php
  1CORE/Log/LogEngineCollection.php
  2CORE/Log/Engine/FileLog.php
  3CORE/Log/Engine/BaseLog.php
  4CORE/Log/CakeLogInterface.php
  Model(array)
  0CORE/Model/Model.php
  1CORE/Model/BehaviorCollection.php
  2CORE/Model/ModelBehavior.php
  3CORE/Model/ConnectionManager.php
  4CORE/Model/I18nModel.php
  Network(array)
  0CORE/Network/CakeRequest.php
  1CORE/Network/CakeResponse.php
  Other(array)
  0CORE/bootstrap.php
  1CORE/basics.php
  2CORE/Core/App.php
  3CORE/Core/Configure.php
  4CORE/Core/CakePlugin.php
  5CORE/Event/CakeEventListener.php
  6CORE/Event/CakeEvent.php
  7CORE/Event/CakeEventManager.php
  8CORE/Core/CakeObject.php
  Routing(array)
  0CORE/Routing/Dispatcher.php
  1CORE/Routing/Filter/AssetDispatcher.php
  2CORE/Routing/DispatcherFilter.php
  3CORE/Routing/Filter/CacheDispatcher.php
  4CORE/Routing/Router.php
  5CORE/Routing/Route/CakeRoute.php
  6CORE/Routing/Route/PluginShortRoute.php
  Utility(array)
  0CORE/Utility/Hash.php
  1CORE/Utility/Inflector.php
  2CORE/Utility/ObjectCollection.php
  3CORE/Utility/Debugger.php
  4CORE/Utility/CakeText.php
  5CORE/Utility/ClassRegistry.php
  6CORE/Utility/Folder.php
  View(array)
  0CORE/View/HelperCollection.php
- app(array)
  Config(array)
  0APP/Config/core.php
  1APP/Config/bootstrap.php
  2APP/Config/routes.php
  3APP/Config/database.php
  Controller(array)
  0APP/Controller/PagesController.php
  1APP/Controller/AppController.php
  Model(array)
  0APP/Model/AppModel.php
  Other(array)
  0APP/index.php
  1APP/webroot/index.php
  2APP/Vendor/autoload.php
  3APP/Vendor/composer/autoload_real.php
  4APP/Vendor/composer/ClassLoader.php
  5APP/Vendor/composer/autoload_static.php
- plugins(array)
  Admin(array)
  Config(array)
  0Admin/Config/bootstrap.php
  1Admin/Config/routes.php
  Model(array)
  0Admin/Model/SocialMedia.php
  1Admin/Model/Node.php
  2Admin/Model/AdminAppModel.php
  3Admin/Model/Auditoria.php
  4Admin/Model/Attachment.php
  Behavior(array)
  0Admin/Model/Behavior/ActiveBehavior.php
  1Admin/Model/Behavior/SluggableBehavior.php
  DebugKit(array)
  Component(array)
  0DebugKit/Controller/Component/ToolbarComponent.php
  Plugin(array)
  0DebugKit/Lib/DebugMemory.php
  1DebugKit/Lib/Panel/HistoryPanel.php
  2DebugKit/Lib/DebugPanel.php
  3DebugKit/Lib/Panel/SessionPanel.php
  4DebugKit/Lib/Panel/RequestPanel.php
  5DebugKit/Lib/Panel/SqlLogPanel.php
  6DebugKit/Lib/Panel/TimerPanel.php
  7DebugKit/Lib/Panel/LogPanel.php
  8DebugKit/Lib/Log/Engine/DebugKitLog.php
  9DebugKit/Lib/Panel/VariablesPanel.php
  10DebugKit/Lib/Panel/EnvironmentPanel.php
  11DebugKit/Lib/Panel/IncludePanel.php
  12DebugKit/Lib/DebugTimer.php
  Upload(array)
  Behavior(array)
  0Upload/Model/Behavior/UploadBehavior.php
====

IRCA Accredited

In Company

Service Quality Planning

Location In Company

Service Quality Planning

Why this course?

Information

Share

Newsletter

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Memory

Timers

Management Consulting for:

Latest Courses

IRCA Accredited

In Company

Service Quality Planning

Location In Company

Service Quality Planning

Why this course?

Information

Share

Newsletter

Request History

Session

Request

Cake Params

Post data

Query string

Cookie

Current Route

Sql Logs

default

Memory

Timers

Logs

View Variables

App Constants

CakePHP Constants

PHP Environment

Included Files

Include Paths

Included Files