Service Quality Planning
Why this course?
Why take this course?
A new course by [Quara Consulting & Training] (http://www.quaragroup.com/es) designed to specify and plan the quality control of the service in order to apply a methodology and tools to count with an effective management of the service cycle, to achieve a configuration of the quality control plan, which provides support for the standardization of quality for the handling of non-conformities, complaints and claims from stakeholders, as well as quality improvement of the organization's products and services You will be able to obtain more knowledge and specialization in topics such as:
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Determine the characteristics of the service / product provided
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Define the organization's service / product cycle
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Ability to establish quality specifications for the management of services / products
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Configure the service / product quality control plan and have a basis for establishing the customer satisfaction instrument.
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Have and apply a management tool for planning and monitoring the quality plan for services / products
Our courses and tools are adapted and customized to the needs of companies based on the industry and market in which they operate.
You can download the course material, know the content plan.
